Frequently Asked Questions
How do I place an order?
Where are your prices?
We do specialized printing. Every order is unique and based on your design choices, printing options (stock type, specialty inks, and other custom options), etc, shipping locations/pickup/delivery, hard copy proofs (if desired), layout and design work, etc. We work with you to make sure your product is exactly what you want. This type of service requires what is commonly known online as an RFQ, Request For Quote, system and is very common to the printing industry – especially with commercial printing. PrintUSA serves both individual/personal printing and also commercial printing services. RFQ means you get the best prices since we can price per the specifics of your job. Printers that use Set Pricing for all of their printing services set that number high enough to ensure they don’t lose money on higher end jobs – this means at those places you actually pay MORE than you need to for more simple jobs.
How do I pay? / When do I pay?
Can I pay when I pick up my order In-Person?
All payment must be made or pre-authorized BEFORE any order is sent to design or production. You can pay in person before your order is started but not wait to pay when you pick up your order.
What type of file should my project be in?
For Print-Ready files that require NO additional editing or specialized effects your file should be in a printable PDF format with the proper size, margins (for projects with bleed), etc. Print-Ready files are generally not very editable. If there is additional work you want done to your file a flattened printable PDF may not be the right choice.
What is “bleed”?
Bleed is a printing term that is used to describe a document which has images or elements that touch the edge of the page, extending beyond the trim edge and leaving no white margin. When a document has bleed, it must be printed on a larger sheet of paper and then trimmed down. Without proper bleed on your document some text or images may be cut off during the trimming process. Make certain that if you have a Print-Ready PDF that the document has a proper bleed because this cannot generally be added without alterations to your design.